
BBB San Francisco Bay Area & Northern Coastal CA: My insurance company is making me install an automatic water shut-off valve

(Better Business Bureau )
This article was prepared for BBB Serving the San Francisco Bay Area and Coastal California by Mr. Rooter Plumbing, a BBB Accredited Business.
Over the last year, we have seen an increase in calls from our customers who are asking us to install these valves as a requirement from their insurance company in order to renew. If your insurance company is requiring you to install an automatic water shut-off valve, it’s because they know just how much damage water leaks can cause. Water damage is one of the most common and costly claims homeowners make, from burst pipes to leaking appliances. It can lead to major repair costs, mold growth, and property devaluation. Insurers know it’s smarter and cheaper to prevent water damage upfront, and that’s where these valves come in.
An automatic shut-off valve is like a “smart” water monitor for your home’s main water line. It tracks water flow, and if it detects an unusual, continuous flow—like what you’d get with a burst pipe—it immediately shuts off your water supply. This quick action can keep small leaks from turning into large, expensive disasters. Many of these systems are app-connected, so you get alerts on your phone if a leak is detected, whether you’re home or not.
Insurance companies want homeowners to install these devices because they save everyone money. Water damage can ruin carpets, walls, floors, and sometimes even the structure of the house. Insurers have seen the bills, and they know that a $3,000 investment in a shut-off valve can prevent a $15,000 or more repair. By minimizing the risk of water damage, insurance companies are more willing to offer you discounts or lower premiums. It’s a win-win: they lower their risk, and you protect your home’s value.
For the valve to work properly and avoid issues, you’ll need a couple of additional plumbing components. One of these is a water pressure regulator. High water pressure puts stress on your pipes and fixtures and can lead to leaks, which may cause the shut-off valve to activate when it’s not really necessary. A regulator controls your water pressure, protecting your plumbing system and helping the shut-off valve work efficiently.
Another important piece is a thermal expansion tank, especially in homes with closed water systems. Water expands as it heats in the water heater, creating extra pressure in your plumbing. Without an expansion tank, this pressure can build up and strain your pipes, fixtures, and the shut-off valve itself. The expansion tank absorbs this extra pressure, keeping your system balanced and preventing unnecessary wear and tear.
Installing a shut-off valve, along with a pressure regulator and an expansion tank, is a job for a licensed plumber. It’s important to make sure everything is set up properly so your plumbing system works smoothly and your home is protected.
These valves do come with an upfront cost, but the benefits outweigh the cost. Beyond satisfying insurance requirements, they protect your home from water damage and preserve its value. Automatic shut-off valves are quickly becoming standard in home protection, and if your insurance company is asking you to install one, they’re onto something. These devices are a smart way to protect your investment and keep your home safe from costly water damage.
The Better Business Bureau Serving The San Francisco Bay Area and Northern Coastal California thanks Mr. Rooter Plumbing for submitting this guest blog.
Still Need Assistance?
Contact Your Local BBB
Your local Better Business Bureau can assist you with finding businesses you can trust. Start With Trust®.
Additional Resources
Let BBB help you resolve problems with a business
Research and report on scams and fraud using BBB Scam Tracker
Learn more about the value of BBB Accreditation