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Health Club

LA Fitness
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for LA Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see

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LA Fitness has 803 locations, listed below.

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    Customer Review Ratings

    1.07

    Average of 490 Customer Reviews

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    Review Details

    • Ashley W

      Date: 06/12/2025

      The janitor who works from Monday - Thursday is a psychopath. She is the only janitor that places the bucket right next to people who are working out and while you are working out, you can smell the bleach. I reported this to the corporate office numerous times, but nothing has been resolved and the manager doesnt do anything about it, instead they hung up the phone on me. I have been to other gyms and all the janitors puts the water buckets away from people so they don't need to smell the bleach while they are working out. And the front staffs are rude and makes you feel unwelcoming. And there are several times, the janitor was standing right behind me while I was working out and she freaked me out. So I moved to different machine, and the janitor followed me again and placed the water bucket right behind me. I have been LA fitness member for 15 years and never had this kind of issues until recently. Now I see why this LA Fitness has so much negative reviews compare to other LA Fitness. I also have membership with *******, and the janitors don't dare to come near people while they are working out. This is all due poor management. If there was another gym nearby, this gym will not survive. And some of my Asian friends who doesn't speak English that well were mistreated and start going to Orangetheory. And I am starting to see less and less people at this gym. Hmmm.i wonder why? I would not join this gym if I were you based on to much of negative reviews from other people. Looks like some of them were bait and switched due to language barrier. BTWthe LA fitness that I am having issues with is located at the ************************ in ****** CA off of ***********

    • Leonor S

      Date: 06/12/2025

      My main concern is the manager and his side kick who is in charge of guest passes. Me and my guest were racially discriminated against at the LA fitness valrico location and grouped in with a group of people who try to do things against company policy. I honestly am in shock. I have been coming here for almost 8 years if I wanted to do things against company policy why would I wait 8 years to do soBoth managers were very rude to me and said word for word they have the ability to issue/activate a guest pass while in the same sentence trying to say he wont activate his VIP GP because he seen us at the location last week..Me and my guest tried to go in last week together and were turned around by the same manager and his side kick because I was told my account wasnt in good standing. I got my account in good standing later that same day! next week comes and I told my guest lets go up there to finally get his 7 day VIP guest pass activated so we can workout and to let me know especially bc my account was in good standing now. (Mind you my guest never got to actually be a guest the week before because my account wasnt in good standing we just left and I updated my payment online)! So my guest goes to go in but by himself this time to set up his VIP GP and is then racially discriminated against by the same manager and his side kick. They gave him a hard time told my guest he couldnt enter because when they type in his name from his ID in the system it just says no GP. I asked why does it say that if I can send someone a 7 day VIP pass and they were just about to set it up for my guest just last week until I was told my account was not in good standing! instead of explaining why my guest cant enter the side kick aggressively says why did I see him here last week while the manager chuckles.. I was in shock at what I realized was happening, my guest was turned around last week with me and they were making false assumptions now because our color!

    • Liv K

      Date: 06/11/2025

      The **************** studios air conditioning has been down for over a month. Literally, nothing has been done. It feels like a sauna box in there and so unsafe health wise.

    • Melanie J

      Date: 06/08/2025

      The gym is filthy. Broken glass all over the floor. I was told they cant clean it up because there wasnt enough help.

    • Peter C

      Date: 06/06/2025

      Hello My name is ***** ****** I recently resigned up my membership Today and I signed up for the more expensive membership thinking I could get guest pass to let my son and wife try it out to add them to my plan that was my plan so I sent them 7 days passes and I went with them to the gym on OBT ************ Location today around 6pm on Friday and the 2 girls at the desk wouldnt let them in with me! Saying my plan doesnt allow me to bring guests it use to when I had it before I said and they said no its not allowed on my plan I said how much is it to add it they said they didnt know because I signed up online I told them that I get emails all the time that said with the membership you can bring a guest!Very disappointed that this is how you treat a returning member that was going to add my son and wife . I asked for the manager they said that there was not one on Duty! What happened to customer service? My son got a free summer membership for Planet Fitness! And you wont even let me bring a guests so I told the girl to cancel my membership asap very disappointed and I will be leaving negative reviews all over if they are not held accountable and if I dont get an apology very rude girls! They should be written up asap! They didnt have name tags so I have no idea what there names are but you lost me as a customer forever and I will tell all my friends and family members about LA Fitness

    • Ivan V

      Date: 06/03/2025

      At *******, ************* location air conditioner in aerobic room doesnt work for three years , the local management and management from corporate office doesnt care and keep lying that theyre going to fix but nobody doing anything. It is not possible to practice in classes . Its very hot in the summer no ventilation its not possible to breathe. Its completely unhealthy environment. Some people leaving in the middle of yoga or fitness class because of Problem to breathe , they got high blood pressure and pain in a heart. This room has no oxygen no windows no ventilation.

    • Cengiz Y

      Date: 06/02/2025

      I cancelled my membership months ago and they have been charging me , without my consent and permission, I called and went to the actual location several times and they are still sending me emails and getting calls for that I need to pay them until July, even so I havent been there since December, dont go to this gym or recommend to anyone, you can not get out of membership ??????

    • Marcia P

      Date: 06/02/2025

      The gym itself is fine but beware of signing up for a personal trainer. I signed a 6 month contract but have continued to be charged for two more months. Turns out, it is up to me to opt-out of continued charges, even though I signed up for only 6 months. They do not let you know when your contract term is up and just keep charging you regardless. Very sleazy policy.

    • Akram E.

      Date: 05/30/2025

      My wife and I joined Club Studio Edgewater in January 2024 based on a clear promise that the gym would open by February or March at the latest. That timeline kept slipping first to April, then May and it finally opened on May 16, over four months late. Despite the delay, we were charged the entire time without access to any services. No goodwill credit, no apology just months of broken *********** wife visited the gym for the first time on May 17 or 18. Since we travel every summer, she asked the manager, *****, to freeze both memberships from July 1 to September 1. He said it would cost $50 per person, per month, totaling $200, even though we had already paid $700+ for months the club wasnt even open. She reasonably asked for the fees to be waived due to the delays and the fact wed also lose half of July since billing restarts mid-month. ***** rudely dismissed her, repeating policy is policy. When she asked to speak to someone above him, he claimed he was the top authority. When she asked to cancel both memberships, he did so instantly no apology, no effort to resolve the issue, just cold indifference.I contacted Club Studio corporate and spoke to Gatsby, who promised a response within 4872 hours. No one ever called. When I followed up, I was told a refund wasnt possible and was instead encouraged to reconsider joining. That kind of response shows how little they value customers.On top of that, they enforce a punitive class policy: if you're even one minute late, you're locked out and fined $1015. Gyms should be places to de-stress, not punish people. This isnt a premium experience its a polished brand built on poor service, rigid policies, and zero accountability. Were out and others should be wary.

    • Joni M

      Date: 05/28/2025

      I joined LA Fitness in **** AZ on Signal Butte Rd and signed up for the personal training sessions. I didn't use my membership or the training sessions over the holidays due to my busy schedule. I went after the holidays in early March to cancel my membership and training since I haven't used it over the holidays. **** told me that I've already paid for 14 training sessions so he suggested I keep my membership open until I use the 14 sessions. So, I went to the gym March, ***** to use up my 14 sessions so I could be done with my membership. Little did I know they were charging me for the training sessions month to month even after I asked to cancel in March but was advised to just use my 14 sessions and be done. I called **** at least 3 times to inquire about getting a refund for March and ***** to no avail because I couldn't get a call back. I finally walked into the fitness center early May and cancelled my membership and training with the Operations Manager and she said she would have **** call me about reimbursement for the March and ***** training sessions at ****** ea! I received no call back so I called the corporate office and talked to **** who basically told me it's my responsibility to cancel the membership and since I kept using the sessions in March and ***** they kept charging me. I explained that I got bad advise to keep my membership until I use up my 14 sessions SO I was being responsible to try and cancel in March but was advised not to. LA Fitness takes NO responsibility of what their employees advise people and all the blame is put on the customer. All I am asking is to be reimbursed my March and ***** charges since I was given bad advise in March when I tried to cancel at that time. Now I have accumulated 22 sessions and I told them to forget it and that I will NEVER set foot in that fitness center again! So I paid for training sessions that I will not use due to the BAD customer service I have received. I advise others to NOT deal with ********

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