Reviews

This profile includes reviews for Cigna's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cigna

  1601 Chestnut St Philadelphia, PA 19103-0003

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  Cigna Insurance Companies

  200 1st Ave Pittsburgh, PA 15222-1512

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  Cigna Corporation

  600 W Peachtree St NW # NW2600 Atlanta, GA 30308-3607

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  Cigna Healthcare Of Arizona Inc.

  8826 N 23rd Ave Phoenix, AZ 85021-4154

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  Cigna Healthcare Of Arizona Inc.

  13041 N Del Webb Blvd Sun City, AZ 85351-3034

Review Details

• Review fromMark M

  Date: 06/06/2025

  1 star
  My son received anethesia for dental surgery on 12/06/2024. Although the oral surgeon was "in network" for dental, the third-party anethesiologist was "out of network" for our medical insurance with Cigna. Anethesiologist said they would provide clear directions and documents to file the claim, however. Which they appeared to do. I submitted the paperwork, first to dental insurance, per anethesiologist guidance. Waited for the expected denial of claim and then sent it, along with other documents to Cigna. They signed for it on 3/6/2025. Crickets chirping for a couple of weeks, so I called on 3/17. They stated they did not yet show receipt of my package. It was a couple more weeks before they verbally acknowledged on a follow-up call. After subsequent calls on 4/02, 4/10, 4/23, and 4/24, I was finally told on another call on 5/12, that my documentation was missing a diagnostic code (later determined to be "AA") on a claim form and would eventually be denied for that reason. I asked for the code and was told it could not be provided. The anethesiologist googled it and found it. They redid the claim form and shared with me that same day. I submitted via email, without acknowledgment. I called again on 5/15, and was instructed to respond to an email message through their website, resubmitting those attachments. I did. Again, now acknowledgment. Called again on 5/16, verbally told documents were received and that a decision would be made in 10 business days (May 30th). I called on June 2nd. Told it would be a few more days. I called on June 4th, told nothing had been done and that agent was "escalating for processing". Called on June 6th and was told claim was not opened until 5/29 and it would be 30 business days from that date. None of this gets documented in follow-up email or the website account. So, they just invent new answers, every time I call. *****. Deny. Defend. They are very good at that.

• Review fromSTEPHANIE W

  Date: 06/05/2025

  1 star
  They will do anything to get out of covering a claim, my physician has submitted more information than they ask for not once not twice, but three times now and they still say they need more information. Call the customer service line and that is a JOKE! Even did a three way call with my physicians office and *** ******* just kept saying to submit all my claims again, I mean really why, you have everything and more to process as I have submitted them all three different times already, trying to speak to manager is a joke as well. Get a life people and treat people the way you want to be treated or you will end up with no customers!

• Review fromWei D

  Date: 06/04/2025

  1 star
  I selected CIgna dental as my dental insurance plan this year. But I noticed that this is my most regretful choice. Terrible insurance company.Cignas dental coverage is deeply misleading and lacks transparency. I selected their highest-tier dental plan through my employer, which promised 100% coverage for preventive care. Based on this, I scheduled cleanings for myself and my son on March 25, 2025, with a provider who assured me they were in-networksomething they had confirmed based on their experience with other Cigna patients.Then came the surprise bills.Turns out, my provider was in-network for most Cigna plansbut not for mine. I was enrolled in an Advantage plan that uses a narrow sub-network within the larger Cigna network. This distinction was never made clear in any plan materials. Worse, Cignas 100% coverage doesnt mean full paymentit means 100% of a low, fixed reimbursement amount, leaving me with a significant out-of-pocket bill.Both my provider and I were shocked. We were misled by Cignas own representatives. Neither of us was told that in-network didnt really mean in-networkor that full coverage didnt actually mean full coverage.This kind of fine print trickery is deceptive and unfair. I chose the top plan in good faith. I did my due diligence. And yet I was penalized by vague, intentionally confusing language and hidden limitations.Ive requested a full reevaluation of my claims, a refund of the balance billed, and a written explanation. If this isnt resolved, I will escalate to HR and state regulators. Consumers deserve better. Avoid Cigna if you value clarity, honesty, and true coverage.

• Review fromDavid D

  Date: 06/03/2025

  1 star
  zero mental health coverage with any of my employer offered Cigna ******** cap on appointment ******* supplemental mental health coverage when i called to ask.huge ************** screwed.

• Review fromSusan M

  Date: 06/03/2025

  2 stars
  Many transfers when I call. And then transferred back to same departments I've already talked with. Seems like representatives don't know what other departments do. Maybe they don't and just take guesses. The hesitation I hear in many of the employees words and voice tells me that they are not confident in what they are saying. Much time is spent on the phone with representatives trying to get answers to questions. I feel that many employees are inadequate in their job I think they are unable to reasonably help members and I feel they show a lack of investment in learning the things they should know to help the policyholder. Im basing my comments on approximately 4 of the approximately 6 times I have contacted them from January through May this year (2025).

• Review fromMelvin R

  Date: 05/29/2025

  1 star
  Cigna dental is full of it I recently had to pay out of pocket for a tooth extraction Jan 3 I submitted the information to Cigna they sent the check to the provider instead of myself than they had to reissue the check which took 15 to ***************************************************************************************************************************************************************** May no change I called back 5/29 its going to take 30 more business days over 6mos to get reimbursement for a tooth extraction BS they need to be reported

• Review fromwenjie zhang z

  Date: 05/28/2025

  1 star
  If I could give negative stars, I absolutely ******** beyond frustrated and disappointed with Cignas dental coverage. I chose their highest-tier plan because I wanted reliable, comprehensive coverage for my family. We were led to believe this plan would fully cover preventive care like annual cleaningssomething clearly stated in the documentation. But what we experienced was a complete ******** March 2025, I went in for my routine annual dental cleaning, just like I do every year. I used the same provider I saw last year, received the exact same care, and expected the same outcome: full coverage with $0 out-of-pocket costs. Thats what happened in the past with our previous insurance provider. But this year, after switching to Cignas so-called top-tier plan, I received a bill with no real coverage applied at all.Previous years: same provider, same cleaning, no bill.This year with Cigna: same cleaning, surprise bill $300 and no clear ************** turns out Cigna uses confusing language and hidden sub-networks. Whats labeled as in-network isnt truly in-network, and 100% coverage only applies to a small, fixed reimbursement amountnot to the actual cost of care. That distinction was never made clear to us when we chose the plan. In fact, everything about this experience has felt misleading and deceptive. Im sharing my case to reinforce how upsetting this has been. We picked this plan in good faith and took Cigna at their word. Now were left feeling blindsided and misled.This isnt just about moneyits about trust. And Cigna has broken that.I strongly advise others to look elsewhere if you value clarity, transparency, and honest coverage.

• Review fromQueen N

  Date: 05/28/2025

  1 star
  I was terminated while on my approved short-term disability leave. I was voilated as a staff member when they sent my medical records to an independent contractor doctor which is a hippa violation.Only for them to deny my claims which was already approved by them. Two staff members almost died on the floor (warehouse) two different occasions. The work condition are harsh. The work environment is hostile. They financial abuse there staff members when you have questions about your pay. They need a federal investigation on *****, work condition and discrimination to the worker who have disabilities. **** needs to be involved ****.

• Review fromSusan P

  Date: 05/22/2025

  1 star
  I had Cigna dental for a few years and the plan was ok. I got new insurance in May 2025 and called Cigna on 5/2/25 to cancel my policy and auto-pay. The representative asked me if i wanted to cancel the May payment. I said yes, since I was cancelling the policy, I wouldn't need a payment for May. The representative told me that it would take 3 business days to cancel the policy and 7 days for a written confirmation.On 5/21/25 I received an email indicating my account was past due. I called customer service immediately and was told that the policy was scheduled to be cancelled 5/31/35, the May payment was due, and an auto-payment was scheduled for 6/5/25.On 5/2, the rep ****** did not tell me the cancellation would occur 5/31 and that the May payment was required to be paid. Why would he ask if I wanted to cancel the May payment if he knew the policy had to remain in effect until 5/31 and a payment would be required? Incompetence or lack of training from Cigna.On 5/21, after 40 minutes on the phone with the billing department, they said if I didn't pay the May payment, they would send it to collections. I shouldn't be penalized for Cigna's incompetence.The billing supervisor stuck to the script and didn't attempt to resolve the issue that was caused by their employee's error. The only recourse I have is to make the payment to avoid being sent to collections and write this review. Is it too much to ask that companies actually care about their customers and provide good customer service? **************** doesn't.

• Review fromMark F

  Date: 05/19/2025

  1 star
  Requires pre-authorization got pre-authorization sent a bill for $1,000 made an appeal had to wait 8 months to win. I have been hung up three times by them.I got a new referral to a doctor called for pre-authorization was given. Got a phone call 3 days before the doctor's appointment telling me to check my insurance. So I called him again to verify it was okay just the double check and he's not in the system this is how they steal your money I've never had a home welfare visit for 4 years from them they ignore what I say and they have no way of keeping track of who came up on you and who is nice and who is not the company is a joke