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Business Profile

Roofing Contractors

Stonewater Roofing

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Stonewater Roofing's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/7/2024 Stonewater Roofing came to put a new roof on my home they had to put new decking on the entire roof which was rotten it was approved by my insurance company after they had finished I noticed there was a slope in my roof I call Stonewater to let them know a representative came out and saw what I was I was talking about he told me at the time it will be taking care of on 10/15/24 I got a call I was told that I had rooted rafters on my roof and it will be my responsibility to pay the cost of it getting it repaired which they would repair it for ****** my questions to them was why did you put new decking and shingles when you knew the rafters were rotten I wasnt told about the rotten rafters till after the job was completed Then I asked why were they working on my roof in the dark with no lights

      Business Response

      Date: 11/15/2024

      Apologies for the frustration.

      The rafters are not rotten. They are warped with a slight sag. The previous roof was 1x12 boards that hid this on an older home. We are only charging the cost we would have provided if it was noticeable at the time of the reroof. We are not charging the labor or materials for shingles and decking, only the rafter repair portion.

      Customer Answer

      Date: 11/19/2024

      First I was told the rafters were rotten now I was told the rafters were warped which one is it I still have a slope in my new roof which I will not be paying them any money to get repaired it was their mistake not mine if they would have examined the roof throughly they would have seen the problem before they put new decking on the roof  I have talked with them since I put the complaint in didnt solve anything I guess I will be stuck with a slope in my roof they finally finished up on the rest of the contract after I had to call them to finish hadnt heard from them until I called them to remind them they hadnt finished the inside of my house. I have had enough with Stonewater Roofing I wouldnt recommend them to anyone I am not a satisfied customer 

      Customer Answer

      Date: 11/19/2024

      I am rejecting this response because:   First I was told the rafters were rotten now I was told the rafters were warped which one is it I still have a slope in my new roof which I will not be paying them any money to get repaired it was their mistake not mine if they would have examined the roof throughly they would have seen the problem before they put new decking on the roof  I have talked with them since I put the complaint in didnt solve anything I guess I will be stuck with a slope in my roof they finally finished up on the rest of the contract after I had to call them to finish hadnt heard from them until I called them to remind them they hadnt finished the inside of my house. I have had enough with Stonewater Roofing I wouldnt recommend them to anyone I am not a satisfied customer 

    • Initial Complaint

      Date:04/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I appreciate doing business with Stonewater Roofing. However, I am unclear about the warranty for labor Earlier this month I called the office after I found water in my attic from a corner area. It was running down a wall in the garage. I spoke with ***** on 4/11/24 and he looked and mentioned the area that was leaking was a corner and moved leaves and the gutter which was tight to the roof and needed to be loosened to stop the problem. He mentioned something about repair but told me he would send out contractors who can help but at my expense. I have not spoken with anyone else. On 4/15/24, I spoke with him again and asked about a warranty for the leak, but he explained it was my expense since the gutters were the cause. I disagree, the roofers reinstalled the gutters and the area that was leaking was not leaking until they were replaced. He also mentioned he was unsure if the water/ice barrier was underneath. I also asked about the other side - the corner on that side *** also leak -but I am not sure, I will attach pictures. I have had problems with being confident with the roof work. ***** took pictures of the area in the attachment and one is from today 4/23/24 from the front side with the flashing. I want to make sure the repair is done the way it is supposed to be done and have information about the warranty for the work without feeling I am getting the run around.

      Business Response

      Date: 05/01/2024

      I have reviewed the account and found that repairs need to be made and gutter downspouts correct. I have instructed my team to have these taken care of by the end of next week weather permitting. Spoke with Mrs. ******* to apologize and let her know we are going to ensure these repairs are done properly. She has my cellphone number should she have any other issues or concerns. 

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