Reviews
This profile includes reviews for Rheem Manufacturing Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 197 Customer Reviews
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Review fromMena N
Date: 06/13/2025
1 starImportant Warning About Rheem Water Heaters and Their Warranty I used to recommend Rheem water heaters, thinking they were a reliable brand with one of the best warranties in the industry. Unfortunately, my recent experience has completely changed my opinion.Despite the unit still being under warranty until 2026 and even being recommended for replacement by the manufacturer, Rheem refused to honor the warranty. I spent hours speaking to multiple representativeseach giving different answersand got nowhere. Even their tech support admitted it should have been a simple process, saying it should have only required the serial number to get a replacement. Yet, I was left hanging with no support and a faulty water ********* make matters worse, Rheems warranty does not transfer to a second homeownersomething thats not clearly labeled anywhere on the unit itself. This is extremely misleading and unfair to homeowners who buy a house with a new Rheem unit, assuming its covered.This experience has been frustrating, disappointing, and frankly feels like a scam. I believe this type of behavior should be reported to consumer protection agencies and state regulators.Bottom line: Be very cautious before buying a Rheem water heater. If youre replacing a unit, I strongly recommend going with another brand that actually stands behind their products and respects their customers time and trust.Review fromEn G
Date: 06/05/2025
1 starWe have three years left on our warranty, and Rheem says we have to pay the difference between what we paid originally and the cost of a new water heater. Ive read through the warranty, and that is not what it says. Im sure I will get one of those please contact us messages in response to this review, but Ive already spoken to four people. Why would I waste any more of my time with such a dishonest company?Review fromMartina S
Date: 05/30/2025
1 starhad air and heat system worked well until warranty ran out now we have leaks every time we turn around. Paid more for up keep than the system. Not happy at all.Review fromFrank K
Date: 05/27/2025
1 starFrank K
Date: 05/27/2025
I would say zero, Rheem refuses to stand behind their own warranty. DO NOT BUY FROM THEM, SCAM COMPANY WORTHLESS.
Rheem Manufacturing Company
Date: 05/28/2025
*****,
We are deeply sorry to hear about your dissatisfaction with our product and warranty service. We aim to provide reliable products and support, and it is disappointing to learn that we did not meet your expectations.
Your feedback is important to us, and we will use it to improve our services and ensure better experiences for our customers in the future.
Thank you for sharing your concerns.Rheem Digital Response Team
Review fromHerbert H
Date: 05/20/2025
1 starHerbert H
Date: 05/20/2025
Tankless Water Heater and **************** Extremely Low Quality. I purchased from ********** under Manufacturer just 3 years old already broken, parts on backorder 10 days no hot water. They want me pay a plumber to deinstall move deliver to ********** and get another transport back and reinstall after have my family with no hot water for 10 days. Never will buy from this company again and I suggest you do business with a reputable Mfr. who understands the meaning of customer service. Save yourself some pain.Rheem Manufacturing Company
Date: 05/22/2025
*******,
We are truly sorry to hear about your experience with the tankless water heater and the customer service you received. It's incredibly frustrating to be without hot water for an extended period, especially when parts are on backorder and the process to resolve the issue is so cumbersome.
We understand how important it is to have reliable products and responsive customer service. Your feedback is invaluable and will be shared with our team to ensure we improve our services and avoid such situations in the future. We sincerely apologize for the inconvenience and appreciate your patience during this time.
Thank you for bringing this to our attention. If there's anything more we can do to assist you, please let us know.Rheem Digital Response Team
Review fromJOSH P
Date: 04/17/2025
1 starJOSH P
Date: 04/17/2025
Rheem ***************************** 27 kwh Water Heater. This is the absolute worst product you could purchase for your home. If you are looking to completely trash your entire plumbing system and constantly replace shredded up coils, purchase this dumpsterfire piece of machinery. It has exploded coils 3X since it's purchase and has untimate left us with metal shards and coil parts sent down every water outlet in our entire home. If anyone else has experienced these issues and a class action is created, I will gladly participate. Those metal shards were in our drinking water. This product needs to go away!Rheem Manufacturing Company
Date: 04/17/2025
****,
We are truly sorry to hear about the issues you've experienced with the Rheem ***************************** 27 kWh Water Heater. Your frustration is completely understandable, and we deeply regret any inconvenience this has caused.
We take product performance and customer satisfaction very seriously. To address your concerns, we would like to investigate this matter further. Please contact our customer service team at ************ with your water heater's serial number and any additional details about the issues you've encountered. They will be able to assist with your water heater issue.
Thank you for bringing this to our attention, and we apologize again for the trouble you've faced.Rheem Digital Response Team
Review fromSandy C
Date: 03/21/2025
1 starSandy C
Date: 03/21/2025
Why don’t you make hot water heaters from stainless steel. Mine only three years old got a leak and ruined my floorRheem Manufacturing Company
Date: 04/08/2025
*****,
We deeply regret the inconvenience you've faced with your water heater. It's disheartening to hear about the issues you've encountered, and we truly value your feedback. If there's anything more we can do to assist you or if you have any further questions, please don't hesitate to reach out. We're here to help.
Rheem Digital Response Team
Review fromDavid M
Date: 03/17/2025
1 starDavid M
Date: 03/17/2025
Worst possible product to spend your money on. Brand new 50 gallon electric water heater that won’t even give you one good hot shower before going cold. Called customer service just to try and get my money back and lo and behold that’s not gonna happen cause they want up waste your time with non sense on sending out techs to service the unit. It’s brand new. With brand new parts!!!! You just have a poor product. We went with an AO Smith electric water heater. No complaints what so ever. Don’t let this Rheem company steal your money like the government does. Shop around save money on a better unit. Be weary of anything that you can’t return to the store that’s where they get you.Rheem Manufacturing Company
Date: 04/08/2025
*****,
We appreciate you taking the time to share your experience. We apologize for the inconvenience you've encountered with your Rheem 50-gallon electric water heater. It's understandably frustrating when a new product doesn't perform as expected, especially for something as essential as hot water. To resolve this, please return the water heater to the place of purchase. Any replacement, credit, or refund will be subject to the retailers policy.
Your feedback on our customer service process is valuable. While we strive to resolve issues efficiently, we understand that sending out technicians can be inconvenient. Your comments will help us improve our service.Rheem Digital Response Team
Review fromHarry C
Date: 03/14/2025
1 starHarry C
Date: 03/14/2025
I purchased a Rheem water heater and after 3 months it stops working. Water leaked out of hot water heater and now it will not heat water but I have to rewire the hot water heater before I can get someone to come look at it even though its under warranty. Dont buy a rheem hot water heater.Rheem Manufacturing Company
Date: 03/31/2025
*****,
We are deeply sorry to hear about your experience with your Rheem water heater. We understand how frustrating it must be to deal with a malfunctioning unit, especially so soon after purchase.
Please know that your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible. Our team is here to assist you and ensure that your warranty is honored.
Thank you for bringing this to our attention. We appreciate your patience and kindly ask that you call our technical support team so we can have the opportunity to make things right.Rheem Digital Response Team
Review fromRamdas P
Date: 03/05/2025
1 starRamdas P
Date: 03/05/2025
I sent an email 2 weeks ago to find out whether it is okay to install a Rheem gas water heater on the floor without a stand. I never received a reply.Rheem Manufacturing Company
Date: 03/06/2025
Ramdas,
We apologize for the delay in responding to your inquiry. We strive to provide timely assistance and regret that we missed your email. Regarding your question about installing a Rheem gas water heater on the floor without a stand, we will send a response to the email address provided. Thank you for your patience and understanding.
Rheem Digital Response Team
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